Physicians Choice Home Health takes its patients’ privacy seriously. This notice is to advise some of our patients of an unauthorized disclosure of their health information.
On February 28, 2023, two employee email accounts were compromised by an unauthorized party. The forensic investigation determined that this compromise was localized to these two email accounts and did not show that the information within these two email accounts was extracted or retained elsewhere. The forensic investigation determined that these email accounts included visit logs and physician orders. Information included in these logs and orders include patient names, addresses, dates of birth, medical record numbers, and information related to medical incidents. It did not include social security numbers, credit card information, or any other financial information. Credentials were changed in response to the breach and multi-factor authentication was implemented.
There have been no reports of actual or attempted misuse of the exposed information. However, out of an abundance of caution, we advise that you contact any one of the three major credit bureaus (below) to place a fraud alert on your credit report. As soon as the credit bureau confirms your alert, the other two credit bureaus will automatically be notified to place alerts on your credit report, and all three reports will be sent to you free of charge.
- Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
- Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9532, Allen, TX 75013
- TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 6790, Fullerton, CA 92834-6790
If you have additional questions or concerns, please call (213) 302-8518, our dedicated assistance line, and we will respond as soon as possible.
Safeguarding our patients’ personal information is essential to our mission. We sincerely regret that this incident occurred and appreciate your support during this time.
